Certified: American Collector Association - The Association of Credit and Collection Professionals

ACA International, formerly known as the American Collectors Association Inc., is the association of credit and collection professionals. Founded in 1939, ACA International has approximately 5,300 members, including third-party collection agencies, attorneys, credit grantors and vendor affiliates. Headquartered in Minneapolis, ACA International serves members in the United States, Canada and 58 other countries worldwide.





Certified: Professional Practices Management System (PPMS) - ISO 9002 compatible

NRA achieved its PPMS certification in November of 2007. NRA voluntarily conducts internal audits for clients in accordance with PPMS standards. PPMS is a management system based upon developing, implementing, and adhering to professional practices and policies. The program is ISO 9002 compatible in principal. The design of the PPMS program has been engineered toward the Revenue Recovery Industry. The ACA’s PPMS program includes 18 basic elements which relate to management of the business; support of the business documentation & data control; process controls, inspection & testing identification of nonconformity; and corrective action, preventative action and continuous improvement.

NRA has further expounded on these 18 basic elements by adding a 19th element; which exists as a promise from all staff members that they will promote and adhere to the company’s vision and goals for the future by endorsing not only ACA’s PPMS program, but NRA’s Centers of Excellence program.

Subsequent to all elements having been documented, reviewed, and utilized, a third party audit is conducted for official certification with annual audits conducted for continuous improvement. By implementing this system, clients are assured a top notch Quality Assurance Program, which assures continuous improvement, while addressing issues as they are identified.




Certified: Statement of Auditing Standards (SAS) 70 Type II Certified Agency - June 2009

SAS 70 is the authoritative guidance that allows service organizations to disclose their control activities and processes to their customers and their customers' auditors in a uniform reporting format.  A SAS 70 examination signifies that a service organization has had its control objectives and control activities examined by an independent accounting and auditing firm.  A formal report including the auditor's opinion ("Service Auditor's Report") is issued to the service organization at the conclusion of a SAS 70 examination. NRA’s SAS-70 Type II certification assures clients that our facilities, data centers and data hosting information technology infrastructure as well as our controls, processes and procedures have been thoroughly evaluated and are operating effectively.




Documented: Red Flag Identity Theft Program

NRA has completed the Red Flag Identity Theft Program and is now Red Flag Compliant in accordance with the FTC Fair and Accurate Credit Transactions Act #114. This policy helps to identify, respond to, and mitigate identity theft from each area of the company. All individual departments have been trained in the compliance of Red Flag rules and regulations.  This policy is reviewed on an annual basis.



Certified: PCI –DSS site certification by Security Metrics

Payment Card Industry-Data Security Systems-Web based security services to detect and repair security vulnerabilities on multiple platforms. SecurityMetrics, Inc. is a leading provider of Payment Card Industry (PCI) Data Security Standard (DSS) security solutions. SecurityMetrics is certified to perform PCI Scans (ASV), PCI audits (QSA), PABP software audits, penetration tests and forensic analysis.