Outsourcing Services

Collecting on accounts before they fall into the "bad debt" status makes good business sense. And when facilitated by a team of qualified patient account representatives like the professionals who staff  Business Office Solutions, a division of National Recovery Agency, past due collections can even help build stronger patient relationships.

When you utilize our outsourcing services, the NRA BOS team will develop a customized program that meets the specific needs of your healthcare services organization.

You can count on our people to treat every case with the utmost professionalism.

Highlights Include

  • Professional and courteous certified Patient Account Representatives
  • Customized procedures and letters
  •  Patient payment plan monitoring that encourages prompt and accurate account resolution
  • Sophisticated online connectivity
  • Electronic Funds Transfer (EFT) capabilities - no financial obligation



National Recovery Agency serves every facet of the healthcare industry nationwide, from small primary care providers and specialty group practices, to large hospital’s Business Offices.

We understand that in today's constantly changing environment obtaining payment for medical services from self-pay patients and third-party payers is challenging. National Recovery Agency provides solutions for these challenges, helping you to reduce your receivables and maximize your revenue. By specializing in the collection of accounts for healthcare providers, we have been able to design and implement specific methodologies that have resulted in recovery rates that are among the highest in this industry. Our revenues are derived from contingency fees charged upon the successful collection of those accounts. So, our compensation is directly tied to the level of our success.

We offer healthcare providers nationwide a team of experienced medical collection professionals with many years of experience, including Certified Patient Account Managers.  Our Collection Representatives are ethical and professional at all times and will maintain your good patient relations throughout the entire contract period.

National Recovery Agency offers a full complement of collection experience in the healthcare industry which results in quick, efficient collections for our medical clients.

NRA serves all facets of the Healthcare Industry including:


  • Hospitals
  • Physician Services
  • Emergency Medical Services
  • Home Health Care
  • Nursing Homes
  • Home Health Care
  • Hospice
  • Rehabilitation

Contact us today to learn more about our comprehensive receivables management solution for your delinquent healthcare receivables.